CHANGHONGSHENG carries a $1,000,000 product liability insurance policy. If you need a copy of the policy please call our customer support department at +86 371 56785776 or e-mail changhongjoint@gmail.com.

You can return or exchange up to 180 days from date of purchase. If you bought your item over 30 days from the date of the original order you will be charged a 20% restocking fee. Shipping charges for your original order or for the return are not refundable. Refunds will be issued to the same credit card that was used to purchase the item(s) returned.

CHANGHONGSHENG has a 30 day return/exchange policy on unused items in the original box. Please call our customer support department at +86 371 56785776. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can.Refunds will be issued to the same credit card that was used to purchase the item(s) returned.

If something is damaged, please save the box and all packing materials and call us immediately.If something is missing, damaged, or defective, please call our Expert Customer Support Department at +86 371 56785776. We will take care of the problem at our expense with the least possible inconvenience for you.

Please call our customer support department at +86 371 56785776 or e-mail changhongjoint@gmail.com with all of the specific parameters of the custom rubber expansion joint. We can provide any rubber joint.